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FAQ

 

 

What are the delivery options?

Home delivery service is applicable to all orders.


Is delivery available for addresses without elevator service?

For delivery address without elevators, the delivery staff may require the customer to pick up products at the ground floor of Tong Lau / the gateway of the village.  If needed to deliver to your address, we may offer service up to 5th floor with surcharge.  A delivery surcharge may be collected by delivery staff when you receive the goods.

You must indicate when check-out if the delivery address is not supported with elevator. Green Common reserves the right to collect surcharge without prior notice.


What is the minimum order I should place to enjoy free delivery?

All orders above HK$350 net after applying promotion codes are eligible for our FREE home delivery service. Orders below the above stated amounts are subjected to delivery surcharges, HK$55 for home delivery. Each order can only be delivered to one location.


What are the general home delivery time slots?

We currently provide delivery service on Monday to Friday (except public holidays) from 10:30 to 18:00.
Do you deliver everywhere in Hong Kong?

Our service covers Hong Kong Island, Kowloon, New Territories and some outlying islands which include Tung Chung, Ma Wan and Discovery Bay. Delivery service is currently unavailable for the following areas: Lung Kwu Tan, Lok Ma Chau, Lau Fau Shan, Mai Po, Sha Tau Kok, Lo Wu, Fanling Ping Che (including Ta Kwu Ling), Man Kam To, Tai Po – Plover Cove (Including Luk Keng), Tai Po Lin Au, Sai Kung – Pak Tam Chung (including Hoi Ha Wan), Sai Kung – Yung Shue O, Clear Water Bay – Po Toi O, Clear Water Bay – Tai Miu, Shatin - Sheung Wo Che/Ha Wo Che, Shatin - Fa Sam Hang, Temple Hill, Lei Yue Mun Praya Road, Outlying Islands (except Tung Chung, Discovery Bay, Ma Wan).

We do not make deliveries to the following areas: (1) Outlying islands  (except Tung Chung, Discovery Bay, Ma Wan), (2) Restricted districts and areas that vans cannot access or require parking.


How can I select home delivery date?

After you click "Proceed to Checkout" from "My Shopping Cart", and finish selecting your delivery address, you are directed to the "Select Your Delivery Date" page. You can choose your preferred date on this page, and continue with your checkout procedure.


How can I change my home delivery address?

You can change or add more delivery addresses in "My Account", or you can do this at the "Delivery Address" page during checkout.


Can I give an ATL (Authority To Leave) for my home delivery to my doorstep security/ guard/ concierge?

Sure! We will give you a call before delivery and you can leave us your request! However, frozen and chilled goods should be refrigerated immediately and we will not be responsible for any deterioration caused by concierge delivery.